Returns &
Exchange
Your QISSA experience should feel right from the moment your order arrives. If something isn't quite right, we're here to make the return or exchange process simple and transparent.
Made to be worn.
Easy to return.
At QISSA Clothing, we want you to be confident with every purchase. Eligible products may be returned or exchanged within 7 days from the date of delivery.
You may request an exchange for another size or even a different product, subject to availability and the conditions mentioned below.
Days From Delivery
Your return or exchange request must be raised within 7 days of receiving your QISSA order. Requests submitted after the 7-day period may not be eligible.
What you need to know
A few simple conditions help us keep the process fair, fast and hassle-free for everyone.
Original Condition
The item must be unused, unworn, unwashed and returned in its original condition with all original tags attached.
Free Return Shipping
For eligible return and exchange requests, QISSA will bear the applicable return shipping cost.
Sale Items Included
Sale and discounted products are also eligible for return or exchange, provided they meet our return conditions.
Size Exchange
Ordered the wrong size? You can request another available size within the 7-day exchange period.
Different Product
You may also request an exchange for a different QISSA product, subject to product availability and any applicable price difference.
Damaged / Wrong Item
If you receive an incorrect, defective or damaged item, contact us promptly. Once verified, QISSA will arrange the appropriate replacement or full refund.
Four simple steps.
Keep your Order Number ready when contacting us so our team can assist you faster.
Contact Us
Send your return or exchange request through our Contact page or email us at aiyazshaikh764@gmail.com.
Share Details
Provide your Order Number, product details and the reason for your return or exchange. Photos may be requested for damaged or incorrect products.
Return Approval
Our QISSA team will review your request and provide the return or exchange instructions for eligible items.
Resolution
After the returned product is received and inspected, we will process your approved exchange or refund.
Simple,
transparent
refunds.
Approved refunds are generally processed within 5–7 business days after the returned item has been received and successfully inspected.
For eligible prepaid orders, the refund will normally be processed back through the applicable payment method wherever supported.
Eligible Cash on Delivery refunds will be processed through UPI. Our team may request the required UPI details after your return is approved.
Once the issue is verified, an eligible damaged, defective or incorrect product may receive a replacement or full refund.
Before you send it back
Eligible for Return / Exchange
- ✓ Return or exchange request raised within 7 days of delivery.
- ✓ Product is unused and unworn.
- ✓ Product has not been washed, altered or damaged after delivery.
- ✓ Original tags and labels are still attached.
- ✓ Sale or discounted item meeting the same return conditions.
May Not Be Accepted
- × Return request submitted after the 7-day return period.
- × Item has been worn, used or washed.
- × Original tags or labels have been removed.
- × Product has been altered or damaged after it was delivered.
- × Item does not pass QISSA's return inspection.
We're here for you.
Have a question about a return, refund or exchange? Send us your Order Number and our QISSA team will help you with the next steps.
QISSA Clothing reserves the right to verify the condition of returned products before approving a refund or exchange. Refund processing times may vary depending on the payment provider or banking system.